Business Service & Process Oriented Monitoring

Service & Process Oriented Monitoring (BSM/BPM) makes company processes visible, so that they can be better tuned to each other. With a growing ICT structure, it is becoming increasingly difficult to estimate how the different parts of your infrastructure influence your company processes. BSM/BPM measures the impact of the various components that form part of a service or support a service, and gives your IT employees more insight into business priorities.

A user-friendly dashboard system signals current information, problems and transactions. BSM/BPM can measure productivity, detect defects and define process duration. In this way, your company can intervene quickly where necessary and take core decisions. Errors and defects can be detected in a timely manner so that they can be resolved before they cause damage and lose your company a lot of money.

Companies are increasingly often realizing how hard it is to manage complex ICT infrastructures efficiently and to tailor them to the company processes that they must support. For these reasons, they are increasingly beginning to evolve towards a service-oriented approach instead of concentrating themselves on isolated technical problems.

The Business Service & Process Oriented Monitoring system was built based on standard components that can be adapted to the specific needs of your company. In this way, we are able to guarantee you fast implementation.

Why call on Skillteam?

• Improved efficiency
  Thanks to BSM/BPM, IT managers are able to define their priorities more closely and estimate the impact of defects and bottlenecks. In addition, they are better able to gauge their impact on business processes.  
• Cost reduction
  Thanks to BSM/BPM, IT and business processes can be better tuned to each other so that your company saves money. Defects are detected in timely fashion, so that they can be rectified before they cause damage.  
• Improved customer service
  Thanks to improved insight into the various business processes, the quality and speed of customer service can be substantially improved.  
• Flexibility
  The BSM/BPM platform can be adapted to your company's needs and sore spots. New dashboards, business alerts and key performance indicators (KPIs) can always be created. In addition, the software can be implemented in existing systems. Skillteam works with Tango/04 BSM/BPM software. 

Check our references for more information.